Frequently Asked Questions

Where can I buy a bus pass?

Bus passes are available for purchase at our Customer Service Center or authorized ticket outlets during their regular business hours.  You can also purchase passes by mail order.

Do you have a Smartphone App or Trip Planner?

Yes. We have both! Use our Google Transit Trip Planner  to plan your trip or the NextBus Real-time Mobile App to see where the bus is in real-time.  

Where can I get a Bus Book?

160615 cali 0029Bus Books are available on all buses and at over 100 businesses, libraries and city halls in the GCTD service area. One of the best places to pick up a copy of the Bus Book is at our Customer Service Center. You can also view our Bus Book online here and print individual schedules.

Where can I go?

Gold Coast Transit District operates public bus service in the cities of Ojai, Oxnard, Port Hueneme and Ventura, and in the unincorporated County areas between the cities.  To travel outside the GCTD Service Area to other cities in Ventura County, you will need to use the VCTC Intercity Transit Service or Metrolink . Click Here for a list of other Local Transportation options.

What age is considered a "Senior" to qualify for a free or reduced bus fare?

Seniors 75+ may ride the fixed-route buses FREE anytime. Seniors 65+ qualify for 1/2 price fares on fixed-route.   Seniors will have to show a proof of age or Medicare card in order to receive the reduced or free fare when boarding the bus. Veterans Administration ID also accepted.  Learn more about our discounted fares.

How Can I Get a Disability/Reduced Fare ID Card?

Persons with disabilities qualify for a reduced fare on fixed-route buses.  To get a GCTD Reduced Fare ID card, there are three steps you need to take:

  1. Obtain a GCTD Reduced Fare ID Application. Applications are available at the Customer Service Center at the Oxnard Transportation Center, within GCTD's Bus Book, and can be downloaded as a PDF
  2. Complete the form and have a Physician or licensed medical professional, Licensed optometrist (for visual impairments), or Counselor / social worker (representing a recognized organization for persons with disabilities) sign the form.
  3. Turn in your completed Application in person to GCTD’s Customer Service Center, Mondays through Fridays from 7 AM to 7 PM.  We will take your photo and create your ID during your visit. Remember to keep your ID in a safe place. If your identification card is lost, there is a replacement fee of $1.00.

Can I bring my bike on the bus?

All buses have bike racks on the front of the bus with room for up to three bikes.  Learn how to properly stow your bike in a bike rack.

I forgot or lost something on the bus?  Is there a lost & found?

If you misplace something on the bus, please call the Customer Service Center at 805-487-4222, Monday through Friday from 7 AM to 7 PM to report the lost item.  Please Note: If it is found, items will be brought back to the yard and will not be available until at least 24 hours after they were found. Items in Lost & Found are retained for a period of 90 days. GCTD is not responsible for items left on the buses.

How many wheelchairs are allowed on the bus at one time?

Our buses can accommodate up to two wheelchairs at one time. Learn more about our wheelchair policy.

How do I make an appointment to get markings or tether straps on my wheelchair? 

GCTD offers mobility device users a unique opportunity to experience one-on-one tether fitting and Accessibility Training sessions by appointment only. This service includes marking and/or installing tether straps on mobility devices, practicing boarding and de-boarding a bus and demonstrating securement procedures. These sessions will take place at Gold Coast Transit District’s Administrative Offices or the Ventura or Oxnard Transportation Centers. To schedule an appointment or for more information please call Andrew Mikkelson, Director of Transit Operations at (805) 483-3959 x 111.

How do I transfer buses? 

If your trip requires the use of more than one bus to reach your destination, ask the driver for free limited-time transfer when you pay your fare. Transfers are valid for two (2) hours and can be used as your fare on any bus, in any direction.  Passengers using a Day Pass or 31-day Pass will not be issued transfers since they have unlimited rides.

If I am teacher, and I am taking a class of students on a field trip via the bus, how many students can I take at one time?

We recommend that no more than 30 people (including the students and chaperones) plan to board a single bus. Also, certain field trip locations qualify for our Transit in Education discounted fare program.

How do I apply for a job as a Bus Operator or Mechanic?

To learn what job positions are open at Gold Coast Transit District, visit the employment page or call GCTD’s at 805-483-3959 and ask to speak with a Human Resources representative during regular business hours.

How do I make suggestion for a routes change or bus stops?

To make route and schedule suggestions, you can call our Administrative Office, 805-483-3959, and ask to speak with a Transit Planner during regular business hours. You can also send us a message using our comment form. We welcome your feedback!

How can I make complaint or report an issue?

Please contact Gold Coast Transit District with complaints or suggestions regarding our service, equipment and employees.  If we fall short of your expectations, we need to know – it’s the best way for us to identify and fix problems.  There are several ways you can make a complaint or a commendation:

Mail:
Gold Coast Transit District
ATTN: Customer Service
301 E Third Street
Oxnard, CA 93030-6048

Phone:
805-487-4222
Monday-Friday 7AM to 7PM

Email & Website:
Please use our comment form.

Please contact us promptly with detailed information (bus number, route number, time, locations, and direction of travel) about your experiences.

For more information on GCTD's Civil Rights/Title VI Program, please view our Title VI/Civil Rights page or call 805-483-3959. GCTD will provide appropriate assistance to anyone who is limited in their ability to communicate in English.  

 

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Customer Service Center
201 East 4th Street, Oxnard CA
Open 7am-7pm Monday-Friday