The mission of Gold Coast Transit ACCESS is to provide origin to destination paratransit service to our customers while complying with the Americans with Disabilities Act (ADA) regulations for paratransit services. To encourage responsible trip scheduling and use, the ADA allows public transit systems to establish and enforce a Late Cancellation and No-Show policy. The No-Show and Cancellation policies and procedures for ACCESS were developed in accordance with the Federal Transit Administration (FTA) guidelines for ADA complementary paratransit service. ACCESS service is important to the passengers we serve. The purpose of the policy and procedure is to monitor and address the negative impact of customer no-shows on ACCESS' ability to perform its mission.