Frequently Asked Questions

passengermapBelow are answers to frequently asked questions we receive. If you still have questions about Gold Coast Transit and need assistance, please contact our Customer Service Center.

 

How can I get from Camarillo to Oxnard?

Gold Coast Transit operates in the cities of Ojai, Oxnard, Port Hueneme and Ventura, and in the unincorporated County areas between the cities. Our fixed route buses do not travel farther south than Oxnard.

To travel by bus between the cities in Ventura County, you will need to use the VISTA service operated by the Ventura County Transportation Commission. For fare and schedule information on VISTA, please call 1-800-438-1112 during regular business hours or visit www.GoVentura.org

Once you are within the Gold Coast Transit service area, you may need to transfer to our system and pay the fare to ride our service to your final destination. To get assistance planning the portion of your trip on Gold Coast Transit, please call our Customer Service team at 805-487-4222 or 805-643-3158 Monday through Friday from 7 AM to 7 PM.

 

Where can I buy bus passes?

Bus passes are available for purchase at only at authorized ticket outlets during their regular business hours or by mail order.

Where can I get a bus book?

Bus Books are available on all buses and at over 100 businesses, libraries and city halls in the GCT service area. One of the best places to pick up a copy of the Bus Book is at our Customer Service Center. You can also view our Bus Book online and print individual schedules.

How do I get a GCT Disability ID card?

To get a GCT Disability card, there are four steps you need to take:

  1. Get a copy of the GCT Disability Application form
    Applications are available at GCT’s Customer Service Center at the Oxnard Transportation Center, within GCT’s Bus Book, and can be downloaded as a PDF
  2. Get an authorized professional  to fill out the GCT Disability Application on your behalf
    The form must be completed by a Physician or licensed medical professional, Licensed optometrist (for visual impairments), or Counselor / social worker (representing a recognized organization for persons with disabilities)
  3. Turn in your complete Disability Application in Person
    When complete, the form must be returned in person to GCT’s Customer Service Center, Mondays through Fridays from 7 AM to 7 PM.
  4. Get your photo taken and ID created
    If your application is complete and approved by GCT staff, your Disability ID will be created during your visit to our Customer Service Center. You will have your picture taken for your ID Card. If your identification card is lost, there is a replacement fee of $1.00.

What age is considered a “Senior” to qualify for reduced bus fare?

Gold Coast Transit considers anyone 65 years or older to be a senior and would qualify for our reduced Senior fares. Seniors will have to show a proof of age or Medicare card in order to receive the reduced fare when boarding the bus. Learn more about our discounted fares.

How many bikes are allowed on the bike rack at one time?

Up to three bikes can fit on the bike racks at one time. Learn how to properly stow your bike in a bike rack.

How many wheelchairs are allowed on the bus at one time?

Our buses can accommodate up to two wheelchairs at one time. Learn more about our wheelchair policy.

Who do I contact to put markings or tether straps on my wheelchair? Do I need to make an appointment?

GCT offers mobility device users a unique opportunity to experience one-on-one sessions with a GCT Accessible Services staff member by appointment only. This service includes marking and/or installing tether straps on mobility devices, practicing boarding and de-boarding a bus and demonstrating securement procedures. These sessions will take place at Gold Coast Transit’s Administrative Offices or the Ventura or Oxnard Transportation Centers. To schedule an appointment or for more information please call Andrew Mikkelson, Director of Transit Operations and Accessible Service Manager, at (805) 483-3959 x 111.

At what time during my trip do I ask for a transfer? How do they work?

If your trip requires the use of more than one bus to reach your destination, ask the driver for free limited-time transfer when you pay your fare. Transfers are valid for two (2) hours and can be used as your fare on any Gold Coast Transit Bus, in any direction.  Passengers using daily or monthly passes will not be issued transfers.

If I am teacher, and I am taking a class of students on a field trip via the bus, how many students can I take at one time?

We recommend that no more than 30 people (including the students and chaperones) plan to board a single bus. Also, certain field trip locations qualify for our Transit in Education discounted fare program.

How can I make a reservation on ACCESS paratransit?

Eligible passengers can make reservations for ACCESS the day prior to travel between 8:00 am - 5:00 pm. Please call 1-800-448-6133 (711 CA Relay) to make your reservation.

How do I apply for a position as a bus operator?

Gold Coast Transit only accepts applications for any of its positions if there is a current job opening posted. If there is not a current job opening for a bus operator, we will not be able to accept your application.

To learn what job positions are open at Gold Coast Transit, visit the employment page or call GCT’s Office Manager at 805-483-3959, ext. 124 during regular business hours. All job openings at Gold Coast Transit are also advertised in the Sunday employment section of the Ventura County Star and on HotJobs.com.

How do I make suggestions for routes and services?

To make route and schedule suggestions, you can call our Administrative Office, 805-483-3959, and ask to speak with a Transit Planner during regular business hours. You can also send us a message using our comment form. We welcome your feedback!

How do I make a formal complaint or commendation?

Please contact Gold Coast Transit with compliments, complaints or suggestions regarding our service, equipment and employees.  If we fall short of your expectations, we need to know – it’s the best way for us to identify and fix problems. Also, we would like to know of any graffiti or unsafe conditions you find at our bus stops. There are several ways you can make a complaint or a commendation:

Mail:
Gold Coast Transit
ATTN: Customer Service
301 E Third Street
Oxnard, CA 93030-6048

Phone:
805-487-4222 or 805-643-3158
Monday-Friday 7AM to 7PM

Fax:
805-487-0925

Email & Website:
Please use our comment form.

Please contact us promptly with detailed information (bus number, route number, time, locations, and direction of travel) about your experiences.

For more information on Title VI complaints, please view our information page or call 805-483-3959, ext 118. GCT will provide appropriate assistance to anyone who is limited in their ability to communicate in English.  

I left or lost something on the bus. Can the driver secure it for me? How does Lost & Found work?

GCT is not responsible for items left on the buses. If you misplace something on the bus or at a GCT facility, please call our Customer Service Center at 805-487-4222, Monday through Friday from 7 AM to 7 PM.  Please Note: If found, items will not be available until at least 24 hours after they were reported missing. Items in Lost & Found are retained by GCT for a period of 90 days.

 

Trip Planner

Oxnard Transportation Center
201 E. Fourth Street
805-487-4222
805-643-3158
TDD – 711 (CA Relay Service)