Below are answers to frequently asked questions we receive. If you still have questions about Gold Coast Transit and need assistance, please contact our Customer Service Center.
Gold Coast Transit operates in the cities of Ojai, Oxnard, Port Hueneme and Ventura, and in the unincorporated County areas between the cities. Our fixed route buses do not travel farther south than Oxnard.
To travel by bus between the cities in Ventura County, you will need to use the VISTA service operated by the Ventura County Transportation Commission. For fare and schedule information on VISTA, please call 1-800-438-1112 during regular business hours or visit www.GoVentura.org
Once you are within the Gold Coast Transit service area, you may need to transfer to our system and pay the fare to ride our service to your final destination. To get assistance planning the portion of your trip on Gold Coast Transit, please call our Customer Service team at 805-487-4222 or 805-643-3158 Monday through Friday from 7 AM to 7 PM.
Bus Books are available on all buses and at over 100 businesses, libraries and city halls in the GCT service area. One of the best places to pick up a copy of the Bus Book is at our Customer Service Center. You can also view our Bus Book online and print individual schedules.
To get a GCT Disability card, there are four steps you need to take:
Gold Coast Transit considers anyone 65 years or older to be a senior and would qualify for our reduced Senior fares. Seniors will have to show a proof of age or Medicare card in order to receive the reduced fare when boarding the bus. Learn more about our discounted fares.
Up to three bikes can fit on the bike racks at one time. Learn how to properly stow your bike in a bike rack.
Our buses can accommodate up to two wheelchairs at one time. Learn more about our wheelchair policy.
GCT offers mobility device users a unique opportunity to experience one-on-one sessions with a GCT Accessible Services staff member by appointment only. This service includes marking and/or installing tether straps on mobility devices, practicing boarding and de-boarding a bus and demonstrating securement procedures. These sessions will take place at Gold Coast Transit’s Administrative Offices or the Ventura or Oxnard Transportation Centers. To schedule an appointment or for more information please call Andrew Mikkelson, Director of Transit Operations and Accessible Service Manager, at (805) 483-3959 x 111.
If your trip requires the use of more than one bus to reach your destination, ask the driver for free limited-time transfer when you pay your fare. Transfers are valid for two (2) hours and can be used as your fare on any Gold Coast Transit Bus, in any direction. Passengers using daily or monthly passes will not be issued transfers.
We recommend that no more than 30 people (including the students and chaperones) plan to board a single bus. Also, certain field trip locations qualify for our Transit in Education discounted fare program.
Eligible passengers can make reservations for ACCESS the day prior to travel between 8:00 am - 5:00 pm. Please call 1-800-448-6133 (711 CA Relay) to make your reservation.
Gold Coast Transit only accepts applications for any of its positions if there is a current job opening posted. If there is not a current job opening for a bus operator, we will not be able to accept your application.
To learn what job positions are open at Gold Coast Transit, visit the employment page or call GCT’s Office Manager at 805-483-3959, ext. 124 during regular business hours. All job openings at Gold Coast Transit are also advertised in the Sunday employment section of the Ventura County Star and on HotJobs.com.
To make route and schedule suggestions, you can call our Administrative Office, 805-483-3959, and ask to speak with a Transit Planner during regular business hours. You can also send us a message using our comment form. We welcome your feedback!
Please contact Gold Coast Transit with compliments, complaints or suggestions regarding our service, equipment and employees. If we fall short of your expectations, we need to know – it’s the best way for us to identify and fix problems. Also, we would like to know of any graffiti or unsafe conditions you find at our bus stops. There are several ways you can make a complaint or a commendation:
Gold Coast Transit
ATTN: Customer Service
301 E Third Street
Oxnard, CA 93030-6048
805-487-4222 or 805-643-3158
Monday-Friday 7AM to 7PM
Email & Website:
Please use our comment form.
Please contact us promptly with detailed information (bus number, route number, time, locations, and direction of travel) about your experiences.
For more information on Title VI complaints, please view our information page or call 805-483-3959, ext 118. GCT will provide appropriate assistance to anyone who is limited in their ability to communicate in English.
GCT is not responsible for items left on the buses. If you misplace something on the bus or at a GCT facility, please call our Customer Service Center at 805-487-4222, Monday through Friday from 7 AM to 7 PM. Please Note: If found, items will not be available until at least 24 hours after they were reported missing. Items in Lost & Found are retained by GCT for a period of 90 days.