Bus stops are identified with a blue or green sign. Listed on the sign are the routes serving the stop. For the safety of our passengers, GCT buses only stop at designated bus stops.
Arrive at your bus stop at least 5 minutes early. (Click here for schedules) Stand near the sign, bench or bus shelter so that the driver can see you. The driver may not know to stop if you are not clearly visible.
The route number and destination of each bus is displayed on a head sign above the windshield. Before boarding the bus, make sure it is the bus you wish to take. If you are unsure, ask the bus operator to assist you.
If you are unsure of where to get off the bus, ask your bus operator to call out the desired stop asthe bus approaches it. If your trip requires the use of more than one bus to reach your destination, ask the driver for a free limited-time transfer slip when you pay your fare. Transfers are not valid for a round trip. If you are using a monthly pass or day pass you will not need a transfer slip.
After paying your fare, move promptly to a vacant seat. Please note that seniors and persons with disabilities have priority for the seats directly behind the driver. If seats are not available, move towards the rear of the bus and hold on to the grab rails.
About a block before your stop, pull the stop request cord or push the touch strip to signal the driver that you want to get off at the next stop. Please be sure the driver has enough time to make a safe stop. Please exit from the rear door. Push the touch bar on the doors gently to open them. Hold the door handle as you exit the bus. Some buses have a yellow touch strip located on the back door – on these buses touch the yellow strip to activate the doors. After you exit, stand to the side of the road or on the sidewalk until the bus has pulled away. For your safety, do not cross in front of the bus and obey all traffic signals.
If you need assistance planning your trip or have additional questions, please contact our customer service team weekdays from 7 AM - 7 PM at 805-487-4222 or 805-643-3158.
Gold Coast Transit Travel Training Program gives the freedom to travel available to everyone! This program is designed to help you learn or review how to ride our buses confidently and safely! Click here for more information.
PLEASE NOTE: Gold Coast Transit has since replaced the punch card passes and transfer tickets shown in these videos. These passes are no longer sold or accepted on board GCT buses. For information on how to use the new magnetic-stripe passes, please watch our new instructional video here.
Help Us Help You
Your bus driver works hard to get you to your destination on time. With increased traffic and passengers, keeping the bus on schedule is a challenge. Here are some things you can do to help:
GCT is not responsible for items left on the buses. If you misplace something on the bus or at a GCT facility, we may be able to find it. Please contact our Customer Service Center at 805-487-4222 or 805-643-5332 if you think you left something on a bus, at a bus stop or at a transit facility. Lost items are retained by GCT for 90 days.
In order to reduce the possibility of injury and/or property damage, Gold Coast Transit does not permit anything to be carried onboard that cannot fit on the passenger's lap and/or within the confines of a second single seat (not higher, wider and deeper than the seat itself). Nothing is permitted to block an aisle and everything must be secured by the passenger.
Gold Coast Transit does not transport the following cargo:
1. Hazardous Materials
Under the Federal Hazardous Materials Transportation Act, hazardous materials are defined as those which might create an "unreasonable" risk to health and safety or property when being transported. Gold Coast Transit does not permit the transportation of hazardous materials on a transit bus that represent an unreasonable risk and are within the following Federal Department of Transportation classes of hazardous materials. Examples include, but are not limited to:
a. Class 1 - explosives
2) Plastic Explosives
b. Class 2 - hazardous gases and cryogenic liquids
c. Class 3 - flammable and combustible liquids
5) Paint thinners and cleaners
6) Parts cleaners
7) Degreasing solutions
8) Alcohol (Not for human consumption)
9) Ketone, Acetone, etc.
d. Class 4 - flammable and combustible solids
e. Class 5 - oxidizers
f. Class 6 - poisons
g. Class 7 - radioactive materials
h. Class 8 - corrosives
1) Battery and cleaning acids
2) Caustic solutions
i. Class 9 - miscellaneous hazardous materials
3) Asbestos or any of its derivatives
4) Insulation materials for structures
2. Hazardous Equipment
Gold Coast Transit does not permit the transportation of hazardous equipment on a transit bus that represent an unreasonable risk and that are generally within the following categories. Examples include, but are not limited to:
a. Pressurized containers
1) Oxygen (Except for medical purposes with respect to an individual passenger and within specific guidelines relative to the way the tank is transported and the existence of appropriate safety valves and gauges).
3) Engine starter fluid
b. Lead/Acid batteries (except as part of an operating electric personal mobility device)
c. Equipment containing hazardous fuels
1) Lawn mowers
2) Lawn edgers
3) Hedge trimmers
4) Chain saws
5) Portable gas stoves and lights with pressurized and non-pressurized gas containers
d. Sharp objects
Weapons of any type (pistols, rifles, hunting knives, etc.) are not permitted on transit system vehicles unless carried by persons lawfully permitted to carry such weapons, which includes law enforcement and security personnel.
Bicycles are normally carried on the bus's bike rack, but may be permitted inside the bus if there is no room on the rack and there is adequate space in an unoccupied wheelchair area. This option is normally provided during the last scheduled trip of a route.