Gold Coast Transit District (GCTD) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.
- No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that GCTD furnishes, on the basis of race, color, or national origin.
- Frequency of service, age and quality of vehicles assigned to routes, quality of bus stops and location of routes will not be determined on the basis of race, color or national origin.
In addition, GCTD recognizes both California and federal laws which protect your civil rights. The California Legislature has adopted statues to address discrimination in the private as well as the public sector. California and federal law should be examined together. People who believe that they have experienced discrimination or have been denied other rights may file a complaint with California's Department of Fair Employment and Housing (DFEH).
For a detailed analysis of the legal rights of disabled individuals, please refer to California's Office of the Attorney General.
TITLE VI / Civil Rights Program Information
For more information about GCTD Title VI Program please click here: 2016 Title VI Program - Civil Rights
How to File a Complaint
Any person who believes that he or she has, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with GCTD. The complaint should be submitted by the complainant and his/her designee as soon as possible but must be filed within 180 days of the date of the alleged discrimination. For information on how to file a complaint, contact GCTD by any of the methods provided below.
Gold Coast Transit District
1901 Auto Center Drive
Oxnard, CA 93036
Please fill out our Customer Support Form.
The "Title VI Complaint Form" may be used to detail the complaint, but is not mandatory. Complaint forms may also be obtained by calling 805-487-4222. GCT will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
In addition to the Title VI complaint process at GCT, a complainant may file a Title VI complaint with the Federal Transit Administration (FTA), Office of Civil Rights, Region IX, 201 Mission Street, Suite 1650, San Francisco, California 94105-1839. The FTA's complaint procedure is contained in the FTA Circular C4702.1A.
How Federal Title VI Complaints are Processed by GCTD
All complaints alleging discrimination based on race, color or national origin in a transit service or benefit provided by GCTD will be investigated promptly. GCTD will acknoledge in writing the receipt of the complaint within ten (10) working days. Based upon the receipt of all information required, the investigation will normally be completed with ninety (90) days of receipt. In some cases GCTD may submit a written request to the complainant to provide additional information. Receipt of additional relevant information may expand the timing of the complaint resolution.
The GCTD General Manager will determine if the complaint may be administratively closed or if a final written response is needed. If a final written response is needed, GCTD will send the response to the complaintant. The written response will notify the complainant that there were violations and that efforts that are underway to correct them or that they file will be closed because the investigation did not uncover any violations.
The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. The individual's right to a prompt and equitable resolution of a complaint will not be impaired by his/her pursuit of other remedies. The use of this grievance process is not a prerequisite to the pursuit of other remedies.