Bus stops are identified with a Gold Coast Transit District bus stop sign. Listed on the sign are the routes serving the stop. For the safety of our passengers, buses only stop at designated bus stops.
Use our Trip Planner or Bus Book to see what time the bus arrives, and plan to arrive at your bus stop at least 5 minutes early. Stand near the sign, bench or bus shelter so that the driver can see you. The driver may not know to stop if you are not clearly visible.
The route number and destination of each bus is displayed on a head sign above the windshield. Before boarding the bus, make sure it is the bus you wish to take. If you are unsure, ask the bus operator to assist you.
If you are unsure of where to get off the bus, ask your bus operator to call out the desired stop asthe bus approaches it. If your trip requires the use of more than one bus to reach your destination, ask the driver for a free limited-time transfer slip when you pay your fare. If you are using a 31-day pass or day pass you will not need a transfer slip.
After paying your fare, move promptly to a vacant seat. Please note that seniors and persons with disabilities have priority for the seats directly behind the driver. If seats are not available, move towards the rear of the bus and hold on to the grab rails.
About a block before your stop, pull the stop request cord or push the touch strip to signal the driver that you want to get off at the next stop. Please be sure the driver has enough time to make a safe stop. Please exit from the rear door. Push the touch bar on the doors gently to open them. Hold the door handle as you exit the bus. All buses have a yellow touch strip located on the back door – touch the yellow strip to activate the doors. After you exit, stand to the side of the road or on the sidewalk until the bus has pulled away. For your safety, do not cross in front of the bus and obey all traffic signals.
If you need assistance planning your trip or have additional questions, please contact our customer service team weekdays from 7 AM - 7 PM at 805-487-4222 or 805-643-3158.
Freedom to Travel
Gold Coast Transit Travel Training Program gives the freedom to travel available to everyone! This program is designed to help you learn or review how to ride our buses confidently and safely! Click here for more information.
PLEASE NOTE: Gold Coast Transit has since replaced the punch card passes and transfer tickets shown in these videos. These passes are no longer sold or accepted on board GCT buses. For information on how to use the new magnetic-stripe passes, please watch our new instructional video here.
Help Us Help You
Your bus driver works hard to get you to your destination on time. With increased traffic and passengers, keeping the bus on schedule is a challenge. Here are some things you can do to help:
- Be at the bus stop at least 5 minutes before the bus is scheduled to arrive.
- If the approaching bus is the one you want, wave to the driver so that he or she knows to stop. Be sure to stand safely in open view, but do not stand in the street.
- If the approaching bus is not the one you want and you're the only one at the bus stop, signal the driver to keep going.
- Make sure to tell the bus driver if you need assistance (such as needing the bus lowered or using the wheelchair ramp). This service is available upon request to all passengers.
- Have your fare or transfer ready before the bus arrives.
- Use cash, valid passes or tokens. Please have exact fare - drivers DO NOT make change.For safety reasons, once the bus starts moving, the driver will not be able to stop for late arriving passengers so make sure to be on time.
- Make sure to have proper identification ready if necessary:
- Youth: proof of age (through 18) or high school identification.
- Seniors: proof of age (65+)
- Disabled: Medicare card, GCT Disability ID card or ADA card
Rules and Trip Tips
- Be courteous to other passengers. Please refrain from engaging in loud or unruly behavior.
- Make sure you are not blocking the free movement of another person.
- Skateboards, rollerblades and skates must be carried with you on the bus. You will not be allowed to board the bus if you are wearing rollerblades or skates.
- Shopping carts or strollers must be folded and stowed safely away from the aisles.
- Service animals must be on a leash or harness at all time. Service animals may sit on the floor out of the aisle. Service animals under fifteen pounds may be held in the passengers lap, but may not block the aisle or occupy a separate seat.
- Please do not talk to the driver while the bus is moving.
- Do not smoke, eat, drink or spit while on the bus.
- Use earphones when playing radios, iPods/MP3 players or other sound equipment while on the bus.
- It is against the law to carry any explosives, acid, flammable liquid, and/or toxic or hazardous materials.
- It is against the law to fail to pay the correct fare or to misuse transfers, passes or tickets. GCT may prosecute offenders under California Penal Code 640, which provides for a fine of up to $250.
- Please throw away your trash.
- Shirts and shoes must be worn on the bus.
Lost and Found Items
GCT is not responsible for items left on the buses. If you misplace something on the bus or at a GCT facility, we may be able to find it. Please contact our Customer Service Center at 805-487-4222 or 805-643-5332 if you think you left something on a bus, at a bus stop or at a transit facility. Lost items are retained by GCT for 90 days.
In order to reduce the possibility of injury and/or property damage, Gold Coast Transit does not permit anything to be carried onboard that cannot fit on the passenger's lap and/or within the confines of a second single seat (not higher, wider and deeper than the seat itself). Nothing is permitted to block an aisle and everything must be secured by the passenger.
Gold Coast Transit does not transport the following cargo:
1. Hazardous Materials
Under the Federal Hazardous Materials Transportation Act, hazardous materials are defined as those which might create an "unreasonable" risk to health and safety or property when being transported. Gold Coast Transit does not permit the transportation of hazardous materials on a transit bus that represent an unreasonable risk and are within the following Federal Department of Transportation classes of hazardous materials. Examples include, but are not limited to:
a. Class 1 - explosives
2) Plastic Explosives
b. Class 2 - hazardous gases and cryogenic liquids
c. Class 3 - flammable and combustible liquids
5) Paint thinners and cleaners
6) Parts cleaners
7) Degreasing solutions
8) Alcohol (Not for human consumption)
9) Ketone, Acetone, etc.
d. Class 4 - flammable and combustible solids
e. Class 5 - oxidizers
f. Class 6 - poisons
g. Class 7 - radioactive materials
h. Class 8 - corrosives
1) Battery and cleaning acids
2) Caustic solutions
i. Class 9 - miscellaneous hazardous materials
3) Asbestos or any of its derivatives
4) Insulation materials for structures
2. Hazardous Equipment
Gold Coast Transit does not permit the transportation of hazardous equipment on a transit bus that represent an unreasonable risk and that are generally within the following categories. Examples include, but are not limited to:
a. Pressurized containers
1) Oxygen (Except for medical purposes with respect to an individual passenger and within specific guidelines relative to the way the tank is transported and the existence of appropriate safety valves and gauges).
3) Engine starter fluid
b. Lead/Acid batteries (except as part of an operating electric personal mobility device)
c. Equipment containing hazardous fuels
1) Lawn mowers
2) Lawn edgers
3) Hedge trimmers
4) Chain saws
5) Portable gas stoves and lights with pressurized and non-pressurized gas containers
d. Sharp objects
Weapons of any type (pistols, rifles, hunting knives, etc.) are not permitted on transit system vehicles unless carried by persons lawfully permitted to carry such weapons, which includes law enforcement and security personnel.
Bicycles are normally carried on the bus's bike rack, but may be permitted inside the bus if there is no room on the rack and there is adequate space in an unoccupied wheelchair area. This option is normally provided during the last scheduled trip of a route.