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Proposed Service Changes for July 28, 2019 Service Changes


Twice a year, GCTD planning staff evaluates ridership data and compares it to our adopted service standards when determining the effectiveness and sustainability of every route and trip. The assessment is then presented to the community for feedback and the final schedules are published in July and January. 

In preparation for this July's service changes, GCTD proposed service adjustments that will allow us to meet the transportation needs of our customers within our projected operating budget during a community meeting held on May 22, 2019 at the dowtown Oxnard Public Library.  We appreciate everyone's feedback as it was a very productive discussion.  If you missed the meeting, please submit your comments by contacting the Planning Department at This email address is being protected from spambots. You need JavaScript enabled to view it.

Proposed Service Adjustments:
Route 7
Last weekday trip cancelled.

Route 8
Last southbound trip cancelled weekdays.  Last round trip cancelled weekend days.

Route 9
Last two round trips cancelled weekdays.

Route 15
First eastbound trip cancelled weekdays.  Last round trip cancelled weekdays.  Last two westbound trips cancelled weekends.

Route 17
Last southbound trip cancelled weekdays.  First northbound trip cancelled on weekends.

Route 18C
AM service cancelled

Route 19
Last trip cancelled weekdays.  Use 4A/4B as alternative.

Route 20
Weekend service cancelled.  Use 4A/4B as alternative.

Route 22
Reduced frequency on weekdays.  Now once every 80 minutes.

July 2019 Service Changes Poster1

July 2019 Service Changes Poster2

To download a flyer of the proposed changes, click here.

Create your own user feedback survey

Using the New Mobile Ticket App!

Frequently Asked Questions 

1. Can I request a refund?
Passes are not transferable or replaceable. All sales are final.

2. When do I need an internet connection?
An internet connection/data plan is required in order to purchase your pass. An internet connection/data plan is also required when using your pass for the first time.

3. Which passes are available on Token Transit?
All regularly sold fare categories are available for purchase on Token Transit.

4. Can I ask for a transfer to complete my trip?
Paper transfers will not be issued.  However, each ride is valid for two hours in order to complete your trip.

5. Can I use my mobile ticket to transfer to a VCTC route or another transit system?
No.  Token Transit is currently only valid on GCT buses.  Mobile tickets are not a good option for passengers whose trip requires transferring onto another system, including VCTC or the Ojai Trolley.

6. Once activated, how long do I have to use my 1-Ride Ride Pass?
Single ride passes will expire two (2) hours from the time of activation.

7. How do I know if my pass is active?
Active passes will be displayed under "Passes in use", which immediately appears when the Token Transit app is opened. The pass will contain an image and a word of the day.  The word must be moving across the screen. This movement serves as confirmation to the Operator that the pass is valid.

8. Is there a record of past purchases?
Yes, you can view a log of your past actions by going to your Account Settings and selecting "History".  There will be a new entry every time you use a pass.

9. Can I have a receipt for my purchase?
You will need to include an email address when you register your account.  Receipts will be sent to the email address registered to your account.

10. What if my battery dies while my pass is active?
You are responsible for keeping your phone charged while using your pass.  Refunds will not be issued if your phone's battery dies while your pass is active.

11. What happens to my account if I lose my phone?
Your passes and payment information are linked to the account associated with your phone number.  They are not linked to your physical phone.  Logging in with your phone number on a new device will restore your previous pass and payment information.

12. Is my credit card information secure?
All personal and credit card information is securely stored, using Token Transit's encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

13. I don't have a credit or debit card.  Can I pay with cash or check at the Customer Service Center and have my passes loaded there?
No. The only form of payment accepted on Token Transit is credit or debit card.  The Customer Service Center will not be accepting payments for mobile tickets.

14. I'm taking a group on a field trip using GCT fixed route service. Can I use the app to puchase mobile tickets rather than purchasing my tickets in advance at the Customer Service Center or one of the ticket outlets?
Yes.  You can purchase a 15-Ride pass, or multiple 1-Ride passes.  Just be sure to activate each individual ride using the Token Transit app.

15. What if Spanish is my preferred language. Is this app available in Spanish?
Yes. The language in your phone settings must be set to Spanish.

16. I need help with the app. Who can help me?
Should you experience any technical issues with the app, please contact Token Transit at, This email address is being protected from spambots. You need JavaScript enabled to view it. or call 415-918-6536. GCT Customer Service can assist you with all other inquiries, 805-487-4222.

We hope this is a covenient alternative for purchasing your passes.  Since this is a pilot program, we welcome feedback!  You can email This email address is being protected from spambots. You need JavaScript enabled to view it. with you comments or call Customer Service, 805-487-4222.

NOW ACCEPTING MOBILE TICKETS

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Purchase and store your pass with a smartphone by CLICKING HERE TO DOWNLOAD the mobile app today!  This is a pilot program facilitated by Token Transit, a mobile ticketing app, and offers an alternative to cash and paper passes while allowing for faster boardings.  Simply download the app, link it to a credit or debit card and purchase tickets anytime, anywhere! Passes can be purchased for immediate use, or they can be stored for future use. 

FOR A LIMITED TIME, save 50% off your first purchase of a 15-Ride or 31-Day pass!

WHAT YOU NEED TO KNOW
Here is some important information you will need to know when deciding if using this app is the right choice for you.

  • Token Transit mobile tickets can only be used on Gold Coast Transit buses.
  • Load your pass on your smartphone prior to boarding the bus to avoid delays when boarding.
  • Wait until just before the bus approaches to activate your pass. Acitivating will initiate the two-hour validity period, similar to a paper transfer.
  • Should you experience any technical issues with the app, please contact Token Transit directly at, This email address is being protected from spambots. You need JavaScript enabled to view it. or call them at 415-918-6536.  GCT Customer Service staff can help with all other inquiries.

HOW IT WORKS
After you've downloaded the app using Google Play (Android) or the App Store (iPhone), just follow three easy steps and you're ready to ride!

1. Purchase
Select a GCT fare type.
Android Buy Passes Screenshot

2. Activate
When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.
Android My Passes Screenshot

3. Ride
As you board the bus, show the GCT Operator your mobile ticket. It will contain an image, a word of the day, and the current time of day.  The word must be moving across the screen.  This serves as confirmation to the Operator that your pass is valid.  You're ready to ride!
Android Ticket Screenshot go green

 

READ OUR FREQUENTLY ASKED QUESTIONS

We hope this is a covenient alternative for purchasing your passes.  Since this is a pilot program, we welcome feedback!  You can email This email address is being protected from spambots. You need JavaScript enabled to view it. with you comments or call Customer Service, 805-487-4222.

GCTD Less Stop More GO WebImage2

What is bus stop consolidation?

Bus stop consolidation makes trips faster for passengers by reducing the amount of stops on a route and balances spacing.

What is the purpose and benefits?

  • Fewer stops allow faster and more consistent travel time.
  • Resources and amenities (shelters, etc.) can be directed to high demand stops.
  • More even and balanced spacing between stops.

Where should bus stop consolidation be applied?

  • Recommended on streets with eight or more stops per mile.
  • For routes with a high number of stops and a large number of riders.
  • In high density, walkable corridors with many destinations.

What else should I know about bus stop consolidation?

  • It can reduce maintenance costs which can be redirected for improvements.
  • A trade off may be longer walking distances between stops.

Illustration of balanced bus stop spacing:

BeforeandAfter

Beginning early Spring, Phase I of the bus stop consolidation project will begin with the following Route 6 bus stops along the Main Street corridor closing:
Main Street & Ash

(Both Directions)
Main Street & Laurel
(Both Directions)
Main Street & MacMillan
(Southbound)
Main Street & Santa Cruz
(Both Directions)
Main Street & Evergreen
(Both Directions)

Phase I Map
GCTD 24x36 Poster Phase 1 Copy 800x533

Phase II Map

GCTD 24x36 Poster Phase 2 Copy 427x640

Learn More

On February 28, GCTD and the City of Ventura held a public education meeting in Downtown Ventura on this topic.  You can view the meeting presentation here.  Click here for the presentation in Spanish.

Questions or Comments?

Call Customer Service at 805-487-4222 or email Planning Staff at This email address is being protected from spambots. You need JavaScript enabled to view it..

Watch this video to better understand bus stop balancing!

Bus Stop Balancing from TransitCenter on Vimeo.

Trip Planner

mobile bus pass

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Customer Service 

805-487-4222
TDD-711 (CA Relay Service)
Email Us

Customer Service Center
201 East 4th Street, Oxnard CA
Open 7am-7pm Monday-Friday